PRIVACY
POLICY
Last updated: February 1, 2026
1. Introduction
FastMetrics IT ("FastMetrics", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform, website, APIs, and related services (collectively, the "Service").
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Service.
2. Information We Collect
Account Information
When you register for an account, we collect your name, email address, company name, and billing information. This information is necessary to provide and manage your account.
Analytics Data
We process the event data you send to our platform through our APIs and SDKs. This data is owned by you and processed solely according to your instructions as outlined in our Data Processing Agreement (DPA).
Usage Data
We automatically collect certain information about your interaction with the Service, including IP addresses, browser type, pages viewed, and access times. This data helps us improve the Service and troubleshoot issues.
3. How We Use Your Information
- ▶ To provide, maintain, and improve the Service
- ▶ To process transactions and send related billing information
- ▶ To send technical notices, security alerts, and support messages
- ▶ To respond to your comments, questions, and customer service requests
- ▶ To monitor and analyze trends, usage, and activities in connection with the Service
- ▶ To detect, investigate, and prevent fraudulent transactions and other illegal activities
4. Data Retention
We retain your account information for as long as your account is active or as needed to provide you services. Analytics data is retained according to your configured retention policy (default: 365 days). You may request deletion of your data at any time.
When data is deleted, it is removed from all active systems within 30 days and from backups within 90 days.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service Providers: Third-party vendors who assist in operating the Service (cloud hosting, payment processing, email delivery).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have given us explicit permission.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We use Standard Contractual Clauses (SCCs) approved by the European Commission and maintain compliance with the EU-U.S. Data Privacy Framework to ensure adequate protection of your data during international transfers.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access & Portability
Request a copy of your data in a machine-readable format.
Correction
Request correction of inaccurate personal data.
Deletion
Request deletion of your personal data under certain conditions.
Objection
Object to the processing of your personal data in certain circumstances.
8. Cookies and Tracking
We use strictly necessary cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics on our own website is powered by FastMetrics (yes, we use our own product). You can manage cookie preferences through your browser settings.
9. Security
We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and SOC 2 Type II compliance. For details, visit our Security page.
10. Contact Us
If you have questions about this Privacy Policy, please contact us: